Privacy Policy

Effective Date: 30/12/2025

This website (https://cafewarmgloves.com) is a static, non-transactional informational website. We do not offer online sales, user accounts, or payment processing. Any personal data collected is limited and primarily intended to facilitate WhatsApp-based enquiries, reservations, and customer communication.

1. Who We Are (Data Fiduciary)

Business Name: Cafe Warm Gloves Pune
Website: https://cafewarmgloves.com
Location: Pune, Maharashtra, India

For the purposes of the Digital Personal Data Protection Act, 2023, Cafe Warm Gloves Pune acts as a Data Fiduciary.

2. Personal Data We Collect

We collect only such personal data that is necessary for responding to your enquiries.

a) Data Provided Voluntarily by You

You may voluntarily share the following personal data when you:

  • Click the WhatsApp Chat / Enquiry button
  • Contact us via phone or email displayed on the website

This may include:

  • Name
  • Mobile phone number
  • Message or enquiry content

We do not collect or request:

  • Financial information (card numbers, UPI IDs, bank details)
  • Passwords or authentication credentials
  • Health, biometric, or other sensitive personal data

3. Purpose of Processing

Your personal data is processed strictly for the following purposes:

  • Responding to enquiries.
  • Sharing requested information about the café & menus.
  • Customer support and communication.

We do not use your data for unsolicited marketing or promotional messaging without your explicit consent.

4. WhatsApp Communication & Explicit Consent

By clicking on the WhatsApp button or initiating a chat with us:

  • You provide explicit and affirmative consent to be contacted by Cafe Warm Gloves Pune for the specific purpose of responding to your enquiry
  • Your phone number and messages are processed by WhatsApp (Meta Platforms, Inc.) in accordance with their privacy policy

WhatsApp conversations may be handled using approved WhatsApp Business API service providers (acting as Data Processors), such as:

  • Interakt / WATI / Twilio / Meta-approved providers (as applicable)

These service providers process data solely on our behalf and under contractual obligations consistent with applicable data protection laws.

5. Data Storage & Retention

Personal data collected through WhatsApp automation may be:

  • Stored temporarily within WhatsApp Business tools
  • Stored on secure cloud-based platforms such as CRM systems, dashboards, or spreadsheets used for enquiry management

We ensure that:

  • Data is accessed only by authorized personnel
  • Data is retained only for as long as necessary to fulfil the stated purpose
  • Data is periodically reviewed and deleted when no longer required

6. Sharing of Personal Data

We do not sell, rent, or trade your personal data.

Your personal data may be shared only with:

  • WhatsApp / Meta Platforms
  • Authorized WhatsApp Business API service providers
  • Hosting, IT, or security service providers
  • Government or statutory authorities where required by law

7. Withdrawal of Consent

You have the right to withdraw your consent at any time by:

  • Sending a message such as “STOP” or “DELETE” on WhatsApp
  • Contacting us through the details provided in the Grievance Redressal section

Withdrawal of consent will not affect the legality of any data processing carried out prior to such withdrawal. Upon withdrawal, we will cease further processing of your personal data unless retention is required by law.

8. Rights of the Data Principal

As a Data Principal under the DPDP Act, you have the right to:

  • Access information about your personal data
  • Request correction or erasure of your personal data
  • Withdraw consent
  • Nominate another individual to exercise your rights in case of incapacity
  • Lodge a complaint with the Data Protection Board of India

9. Data Breach Notification

In the event of a personal data breach, we shall:

  • Take reasonable and prompt remedial action
  • Notify the Data Protection Board of India where required
  • Inform affected users in accordance with the DPDP Act and Rules

10. Language Availability

This Privacy Policy is available in English. Upon request, we will make reasonable efforts to provide the policy in Marathi or any other scheduled language, as required under applicable law.

11. Legal Compliance

This Privacy Policy is governed by and compliant with:

  • Digital Personal Data Protection Act, 2023
  • Digital Personal Data Protection Rules, 2025
  • Information Technology Act, 2000

12. Grievance Redressal & Contact Details

In accordance with the DPDP Act, the following Grievance Officer has been appointed:

Name: Sakshi Shah
Designation: Owner
Email: warmglovespune@gmail.com
Phone / WhatsApp: +91 84849 99299

We aim to acknowledge grievances within 72 hours and resolve them within 30 days.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on this page with a revised effective date.

This Privacy Policy is designed for a static, non-transactional website using WhatsApp-based communication and complies with India’s data protection framework as of 2025.